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Brand Logo Sheet One Colour 02

SAFETY RECALL NOTICE

Musical Jumbo Wooden Xylophone

Brand: Petit Collage, Series/Model No: WXT-ELEPHANT,

Batch Code: TT.1902.0617, UPC: 736313543421

On Sale since 01 August 2017

Wxt Elephant2
Wxt Elephant

The safety of our customers is very important to us, so as a precaution in collaboration with the Trading Standards and RAPEX we’re actioning a voluntary recall of this product due to two reports that there is a potential for the ball at the end of the beater stick to separate presenting a choking hazard. No injuries have been reported.

Customers who have purchased this product or received it as a gift are asked to please stop using the xylophone beater stick and order a free of charge replacement one-piece beater stick by emailing wildandwolfrecallsupport@stericycle.com

The safety of our customers is our top priority and we are very sorry for any inconvenience or disappointment this product recall causes.

All retailers where this has been sold will be contacted directly.

Last updated: 21 February 2018

Frequently Asked Questions

Is the product not compliant with safety standards?
Our products are of the highest quality and tested to meet all applicable national and international safety standards. The Musical Jumbo Wooden Xylophone is designed and manufactured to satisfy all safety regulations, including SOR2011/ 17, ASTM F963-16 and EN71-1. The reports from a third-party testing laboratory also showed the product had passed all safety tests as required.

Have the products been removed from the retailers' shelves?
We instructed all our retailers on January 30, 2018 to remove all affected products from the shelves.

When was the main sales period for these products?
August 2017 - January 2018

When will the recall end?
There is no end date for this recall. However, we encourage consumers to take action on the affected product as soon as possible.

Can you guarantee other Petit Collage products are safe for children?
Yes, our products are of the highest quality and tested to meet all applicable national and international safety standards. We sincerely regret and apologize for the inconvenience. Creating and developing toys for children is a responsibility we take very seriously. It is important for you to know that we stand behind our products and offer products that are safe for the families who enjoy them.

Frequently Asked Questions

We are voluntarily recalling the 'Wooden Xylophone'. Customers who purchased this product or received it as a gift are encouraged to stop using the xylophone beater stick and order a free of charge replacement one-piece beater stick by emailing wildandwolfrecallsupport@stericycle.com

France (Français)

Nous rappelons volontairement le ‘Xylophone en bois’. Les clients qui ont acheté ce produit ou l'ont reçu en cadeau sont invités à cesser d'utiliser le bâton de xylophone et à en commander un d’une seule pièce en remplacement, en envoyant un courriel à wildandwolfrecallsupport@stericycle.com.

Spanish (Español)

Estamos retirando voluntariamente el 'Xilófono de madera'. Se recomienda a los clientes que compraron este producto o lo recibieron como regalo que dejen de usar las baquetas del xilófono y soliciten unas de repuesto de una sola pieza enviando un correo electrónico a wildandwolfrecallsupport@stericycle.com

 

German (Deutsch)

Wir führen eine freiwillige Rückrufaktion des Produktes „Holz-Xylophon“ durch. Kunden, die dieses Produkt gekauft oder als Geschenk erhalten haben, werden gebeten, den „Xylophone Beater Stick“ nicht mehr zu verwenden und durch einen „One-Piece-Stick“ zu ersetzen, den Sie bei uns bestellen können. Wenden Sie sich dazu bitte per Email an wildandwolfrecallsupport@stericycle.com.

Hebrew (עִברִית)

אנו קוראים מרצוננו להחזרת המוצר "קסילופון מעץ". מומלץ ללקוחות שרכשו את המוצר או קיבלו אותו במתנה להפסיק להשתמש במקל ההקשה של הקסילופון ולהזמין מקל הקשה חלופי שעשוי מחלק אחד, על ידי שליחת דוא"ל לכתובת wildandwolfrecallsupport@stericycle.com

Greek (Ελληνικά)

Αποσύρουμε εθελοντικά το «ξύλινο ξυλόφωνο». Ενθαρρύνουμε τους πελάτες που είτε αγόρασαν αυτό το προϊόν είτε το έλαβαν ως δώρο, να σταματήσουν να χρησιμοποιούν τη ράβδο του ξυλόφωνο και να παραγγείλουν μια ενιαία ράβδο αντικατάστασης μέσω email στο wildandwolfrecallsupport@stericycle.com.

Italian (italiano)

Stiamo richiamando volontariamente lo "Xilofono di legno". I clienti che hanno acquistato questo prodotto o che lo hanno ricevuto in regalo sono invitati a smettere di usare la bacchetta dello xilofono e ordinarne una sostitutiva a pezzo unico inviando una mail a wildandwolfrecallsupport@stericycle.com.

Dutch (Nederlands)

We ondernemen een vrijwillige terugroepactie van de 'Wooden Xylophone'. Klanten die dit product hebben gekocht of als geschenk hebben ontvangen, worden gevraagd om te stoppen met het gebruik van de xylofoonstok en een vervangende stok uit één stuk te bestellen door een e-mail te sturen naar wildandwolfrecallsupport@stericycle.com

Danish (Dansk)

Vi tilbagekalder frivilligt vores ”Træxylofon”. Kunder, der har købt dette produkt eller modtaget det som gave, opfordres til at holde op med at bruge xylofonstaven og bestille en erstatningsstav, der er i ét stykke, ved at maile wildandwolfrecallsupport@stericycle.com

Chinese (中文)

我们正在自愿召回“木制木琴”。购买了此产品或作为礼物收到此产品的客户请停止使用该木琴敲击棒,并请发送电子邮件至 wildandwolfrecallsupport@stericycle.com 订购用于替换的单件式敲击棒。

Malay (Melayu)

Kami secara sukarela memanggil balik 'Xilofon Kayu'. Pelanggan yang membeli produk ini atau menerimanya sebagai hadiah digalakkan untuk berhenti menggunakan kayu pemukul xilofon tersebut dan memesan sebatang kayu pemukul gantian dengan menghantar e-mel kepada wildandwolfrecallsupport@stericycle.com

Tamil (தமிழ்)

நாங்கள் தன்னார்வத்துடன் ‘மரத்தினால் செய்த சைலோபோனை’ நினைவுகூர்கிறோம். இந்த தயாரிப்பை வாங்கிய அல்லது பரிசாகப் பெற்ற வாடிக்கையாளர்கள், சைலோபோன் பீட்டர் ஸ்டிக்கைப் பயன்படுத்துவதை நிறுத்திவிட்டு, wildandwolfrecallsupport@stericycle.com என்ற முகவரிக்கு மின்னஞ்சல் அனுப்புவதன் மூலம் மாற்று ஒற்றை-துண்டு பீட்டர் ஸ்டிக்கை ஆர்டர் செய்யுமாறு கேட்டுக்கொள்ளப்படுகின்றனர்.

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